-
On receiving
an order, ETS will email
you a spreadsheet for your employees’ details.
-
On receipt
of your employees’ details, ETS will register
your employees to the course and email you with their login details.
The course
can then be immediately accessed.
-
During a
normal working day (Monday – Friday, 9am – 5pm)
the registration procedure will usually only take about an hour.
Student registration is a manual process and will not be carried
out outside
normal working hours.
-
The pass mark
is a minimum of 50% on both final
assessments,
with an average of 54% overall.
-
Should an
employee fail, they may re-sit
the final assessment(s)
once. ETS will need to authorise
this.
-
Should an
employee fail the re-sit, an additional
fee of £25
+ VAT is payable for their re-registration with IOSH before a second
re-sit can be taken.
-
IOSH moderate
final assessments and so any success
indicated
by the automatic online scores
cannot
be guaranteed until
this has taken place.
-
ETS will accept
purchase orders and upon receipt
will complete
the registration
process
as stated
above.
-
When more
than 10 employees are required
to be registered
in one batch,
a deposit
of £25 + VAT per person is required
to cover IOSH fees before the course can be accessed.
-
Full payment
must be received before the IOSH
certificates
are issued.
-
Certificates
will be sent by recorded delivery
to the business
address.
-
Every effort
has been made to ensure that
the information
and advice given
in the Starting
Safely
course is accurate
and up to date. Whilst
the information and
advice given throughout is
believed
to be true
and accurate
at the time of
production,
Essential Training
Solutions cannot
accept any legal responsibility
or liability for any
errors or omissions
that may be
made. Essential
Training
Solutions
Ltd. accepts no responsibility
or liability whatsoever
for the accuracy of
the information,
conclusions
that
may be drawn
from
it, or how the information
is interpreted and
implemented. This is
the basis on which the information
is
presented and the
course offered.
All rights are reserved. The copying or reproducing of any of the content
of this website or any product sold from it is strictly prohibited
without prior consent.
Prices and Goods
Prices are subject to change without
notice. Images may vary slightly
from actual products due to the limitations of the internet
and variations between computer
screens etc. Orders are accepted
at the discretion of
Essential Training Solutions and Essential Training Solutions
maintains the right to decline
orders without giving an explanation.
Overseas (non UK) customers
We are a UK company based in
England. All items on our
site are priced in UK Pounds
Sterling (£). If UK Pounds Sterling (£) is not
your currency, the amount you actually pay will vary depending upon the
exchange rate at the time your transaction is processed.
Sales Tax (VAT)
The prices shown on our web site
include VAT where applicable.
Goods sent to private individuals
within
the EU will
attract VAT at the current
UK rate. Goods sent to companies within the EU can
be zero rated if a VAT registration
number is supplied.
We advise
you to order by telephone,
e-mail or fax if this applies to you.
Payment
All goods remain the property of
Essential Training Solutions
until full Payment has been received
and
verified.
With the exception of internet
orders (which are automatically
processed) we will not take
payment
from your debit
or credit card until your order
is ready to be dispatched.
Customer / After Sales Support
We offer comprehensive after-sales
service and provide free technical
support on all our
software.
For all enquiries telephone 01604 879110.
Office hours are 09:00 – 17:00, Monday
to Friday.
Should it not be possible to answer
the telephone an answerphone will
always be active to record
your call.
Alternatively, email us using our
Contact Form HERE
Cancellations
Customers have a cooling off period
and have the right to cancel
the contract within 7
days of receiving
the
goods. The customer
must give
written notice of the cancellation
to
be received by us within
this time frame. However, in
the case of all software, the
goods must be
returned with all packaging
intact and unopened
for
a refund to be made. The customer
will be responsible for
the cost
of safely
returning
the goods to us.
On receipt of the undamaged,
unopened
goods we
will issue a full refund of
the price of the goods, minus
the original
postage
and packaging charge
within 3 working days.
For all e-learning products
the product will be considered
to
have been “opened” at
the time that the customer first accesses
the course. Once the e-learning has been
accessed by the customer the right to cancel
will be lost.
Privacy
Essential Training Solutions
respects the privacy
of every individual.
We collect information
about you
for 2 reasons:
firstly, to process your
order and secondly, to
provide you with the best possible
service. The
information
we
hold
will
be to the best
of our knowledge
accurate and
up to date. You can check
the information that
we hold
about
you by emailing
us. If you find
any inaccuracies
we will
delete or correct it
promptly. Any personal details
obtained
through the ordering
process will NOT be
sold, rented,
leased or
disclosed to others.
Essential Training Solutions
strives to act lawfully
and in accordance with the Data
Protection
Act 1998
to protect your
rights.
Any payments made on
this website using
a debit /
credit card
will be dealt
with using
Barclays
Banks
128 Bit
SSL e-merchant
facilities to
ensure your online
privacy and security. Your card
details are
not disclosed
to us.
See below for our full
privacy policy.
Links
Essential Training
Solutions is
not responsible for
and accepts no
liability for the
content or practices
of
any websites
that may be linked
to or through
this site.
Such
links
are
maintained "as is" for
information purposes only and Essential
Training Solutions does not, therefore,
necessarily
approve of or endorse the content of those
sites.
Quality Assurance
We believe that
the goods
we offer are
of excellent
quality
and we
make every
attempt
to offer
the most
efficient service we
can. However, should
our goods
or services
not live up to your
expectations
then please
contact us at:
Legalities
All contracts
made
between Essential
Training
Solutions
and
the Customer are subject
the
English law and
any
disputes arising
shall be subject
to
the
sole jurisdiction
of
English courts.
These terms
and
conditions do not
affect your statutory
rights
as a consumer.
Our Privacy
Policy
We
are committed
to protecting
your privacy.
We will
only use
the information
that we
collect about
you lawfully
(in accordance
with the
Data Protection
Act 1998).
We
do not
share /
sell / lease
/ your information
with any
other trading
organisation. We
only collect
that information
about you
that is
necessary to
process your
order and
to provide
you with
the best
possible service.
Cookies
A
Cookie is
a piece of
data containing
information about
the user
which may
be stored
on the
user's hard
drive. We
make use
of these
temporary, self-deleting
files (lasting
only a
few minutes).
They are
used solely
for storing
your temporary
shopping cart
details prior
to checkout
will contain
no sensitive
information.
Further
Information
Further
information we
may collect
about you
includes:
This
information
is
used only
to provide
you with
the goods
and services
stated
within
this website.
We do
not
collect
or
store
credit
/
debit
card information,
banking
details,
etc.
Sensitive
Information
We
will
never
collect
sensitive
information
about
you
without
your
explicit
consent.
The
information
we
hold
will
be
accurate
and
up
to
date.
You
can
check
the
information
that
we
hold
about
you
by
emailing
us.
If
you
find
any
inaccuracies
we
will
delete
or
correct
it
promptly.
The
personal
information
which
we
hold
will
be
held
securely
in
accordance
with
our
internal
security
policy
and
the
law.
In
the
unlikely
event
of
our
intending
to
transfer
your
information
outside
the
EEA
(European
Economic
Area)
we
will
always
obtain
your
consent
first.
If
you
have
any
questions/comments
about
privacy,
please
contact
us.
