VTCT, FHT, AoR, IFPA and Bowen Ass'n Online Courses, Terms of Sale
ETS Starting Work Safely, Multiple Users, Terms of Sale
ETS Starting Work Safely, Single User, General Terms of Sale
All rights are reserved. The copying or reproducing of any of the content of this website or any product sold from it is strictly prohibited without prior consent. The content of all ETS material, even when branded, remains strictly under the ownership and copyright of ETS and may not be copied or duplicated by any means without explicit permission from ETS. All intellectual rights to all ETS products remain strictly with ETS.
System Service Level
ETS online products are hosted securely with a licenced Moodle Partner. ETS has a service level agreement with the Moodle Partner that states that the hosting environment shall normally be available on a 24x7 basis with a 99.5% uptime guarantee. This excludes scheduled downtime that is occasionally required for upgrades and is agreed with ETS in advance. The system is very stable, and downtime is extremely rare however, should the Moodle service be lost for a period of time due to circumstances beyond the control of ETS, ETS take no responsibility whatsoever for any loss of business or earnings and will not under any circumstances be liable for any costs, losses or inconvenience incurred directly or indirectly from the downtime.
Some ETS products (e.g. Question Banks, Health & Safety Resource, Anatomy & Physiology Workout and the College Resource) are sold with a 12 month licence. This is stated at the point of sale. Online courses do not have this restriction and no extra charges are made on any online course should more than 12 months be required to complete the course. Once the course has been completed, a further 2 weeks is allowed before the successful student's access to the course is deleted. However, ETS reserves the right to give any student on any course 6 months notice to complete their course(s). Access can be denied to any student after this 6 months notice period has expired, even if the course(s) has not been completed.
Prices and Goods
Prices are subject to change without notice. Images may vary slightly from actual products due to the limitations of the internet and variations between computer screens etc. Orders are accepted at the discretion of Essential Training Solutions and Essential Training Solutions maintains the right to decline orders without giving an explanation.
Overseas (non UK) customers
We are a UK company based in England. All items on our site are priced in UK Pounds Sterling (£). If UK Pounds Sterling (£) is not your currency, the amount you actually pay will vary depending upon the exchange rate at the time your transaction is processed.
Sales Tax (VAT)
The prices shown on our web site include VAT where applicable. Goods sent to non-business customers within the EU will attract VAT at the current VAT rate in force in the customer’s member state. Goods sent to companies within the EU can be zero rated if a VAT registration number is supplied. We advise you to order by telephone, e-mail or fax if this applies to you.
All tangible goods that need to be posted to the customer remain the property of Essential Training Solutions until full Payment has been received and verified. With the exception of internet orders (which are automatically processed) we will not take payment from your debit or credit card until your order is ready to be dispatched.
We endeavour to dispatch all orders within 3 working days. Only on rare occurrences are items not in stock but if it is not possible to dispatch your order promptly we will contact you to advise you of this. Substitute goods will not be sent. Most orders will be delivered by first class mail. The cost of postage and packaging is free to the UK. Goods can be posted internationally if you contact us first for a postage quote. The cost of postage will be added to the order total.
If you do not receive your goods within 10 working days you should contact us. Compensation is limited to the cost of the goods ordered and will take the form of a replacement.
Customer / After Sales Support
We offer comprehensive after-sales service and provide free technical support on all our software.
For all enquiries telephone 01279 726800.
Office hours are 09:00 – 17:00, Monday to Friday.
Should it not be possible to answer the telephone an answerphone will always be active to record your call.
Alternatively, email us using our Contact Form HERE
All orders are carefully checked before dispatch. However, very occasionally items are damaged during transit. If your goods are delivered damaged, please retain the packaging and contact Essential Training Solutions within 5 working days of receipt to obtain authorisation to return the damaged goods. Essential Training Solutions will dispatch replacement goods within 3 working days following the receipt of the damaged item(s). We will pay for the cost of returning the damaged goods and no charge will be made for the postage of the replacement goods.
Customers have a cooling off period and have the right to cancel the contract within 7 days of receiving the goods. The customer must give written notice of the cancellation to be received by us within this time frame. However, in the case of all CD software, the goods must be returned with all packaging intact and unopened for a refund to be made. The customer will be responsible for the cost of safely returning the goods to us. On receipt of the undamaged, unopened goods we will issue a full refund of the price of the goods, minus the original postage and packaging charge within 3 working days. For all online courses/products/CMS the course/product/CMS will be considered to have been “opened” at the time that the customer first accesses the course/product/CMS. Once the online course/product/CMS has been accessed by the customer the right to cancel will be lost.
Essential Training Solutions is not responsible for and accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training materials. Such links are maintained "as is" for information purposes only and Essential Training Solutions does not, therefore, necessarily approve of or endorse the content of those sites.
We believe that the goods we offer are of excellent quality and we make every attempt to offer the most efficient service we can. However, should our goods or services not live up to your expectations then please contact us at:
Essential Training Solutions Ltd.
PO Box 12565
All contracts made between Essential Training Solutions and the Customer are subject the English law and any disputes arising shall be subject to the sole jurisdiction of English courts. These terms and conditions do not affect your statutory rights as a consumer.
What information we collect about you
We collect information about you when you place an order with us for our products or services. We also collect information about you when you voluntarily complete our customer feedback forms.
Further information we may collect about you includes:
The above information is used only to provide you with the goods and services stated within this website. We do not collect or store credit / debit card information, banking details, etc. Any payments made on this website using a debit / credit card will be dealt with using Barclays Banks 128 Bit SSL e-merchant facilities to ensure your online privacy and security. Your card details are not disclosed to us.
We will never collect sensitive information about you without your explicit consent.
Using your personal information
We collect information about you for two reasons:
• To process your order
• To provide you with the best possible service
Any personal information we hold will be so securely in accordance with our internal security policy and the law. We will only use the information that we collect about you lawfully (in accordance with the GDPR or General Data Protection Regulation 2018). We do not share / sell / lease / your information with any other trading organisation.
In the very unlikely event that we are required to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
Access to your information and correction
You have the right to request a copy of some or all the information that we hold about you at any time. The information we hold will be to the best of our knowledge accurate and up to date.
You can check, amend or ask us to remove information that we hold about you by emailing us at firstname.lastname@example.org or writing to us at Essential Training Solutions, PO Box 12565, Sawbridgeworth, CM21 1BL.
Cookies are files logged on your computer used to track visitor use of the website and to compile statistical reports on website activity.
For information on our Cookies Policy please click here.
How to contact us
• Email: email@example.com
• Phone: (+44)1279 726800
• Write to us: PO Box 12565, Sawbridgeworth, CM21 1BL