-
On receiving
an order, ETS will email you a
spreadsheet for your employees’ details.
-
On receipt
of your employees’ details,
ETS will register your employees
to the course and email you with
their login details. The course
can then be immediately accessed.
-
During a normal
working day (Monday – Friday,
9am – 5pm) the registration
procedure will usually only take
about an hour. Student registration
is a manual process and will not
be carried out outside normal working
hours.
-
The pass mark
is a minimum of 50% on both final
assessments, with an average of
54% overall.
-
Should an employee
fail, they may re-sit the final
assessment(s) once. ETS will need
to authorise this.
-
Should an employee
fail the re-sit, an additional
fee of £25 + VAT is payable
for their re-registration with
IOSH before a second re-sit can
be taken.
-
IOSH moderate
final assessments and so any success
indicated by the automatic online
scores cannot be guaranteed until
this has taken place.
-
ETS will accept
purchase orders and upon receipt
will complete the registration
process as stated above.
-
When more than
10 employees are required to be
registered in one batch, a deposit
of £25 + VAT per person is
required to cover IOSH fees before
the course can be accessed.
-
Full payment
must be received before the IOSH
certificates are issued.
-
Certificates
will be sent by recorded delivery
to the business address.
-
Every effort
has been made to ensure that the
information and advice given in
the Starting Safely course is accurate
and up to date. Whilst the information
and advice given throughout is
believed to be true and accurate
at the time of production, Essential
Training Solutions cannot accept
any legal responsibility or liability
for any errors or omissions that
may be made. Essential Training
Solutions Ltd. accepts no responsibility
or liability whatsoever for the
accuracy of the information, conclusions
that may be drawn from it, or how
the information is interpreted
and implemented. This is the basis
on which the information is presented
and the course offered.
All rights are reserved. The copying
or reproducing of any of the content
of this website or any product sold
from it is strictly prohibited without
prior consent.
Prices and Goods
Prices are subject to change without
notice. Images may vary slightly
from actual products due to the limitations
of the internet and variations between
computer screens etc. Orders are
accepted at the discretion of Essential
Training Solutions and Essential
Training Solutions maintains the
right to decline orders without giving
an explanation.
Overseas (non UK) customers
We are a UK company based in England.
All items on our site are priced
in UK Pounds Sterling (£).
If UK Pounds Sterling (£) is
not your currency, the amount you
actually pay will vary depending
upon the exchange rate at the time
your transaction is processed.
Sales Tax (VAT)
The prices shown on our web site
include VAT where applicable. Goods
sent to private individuals within
the EU will attract VAT at the current
UK rate. Goods sent to companies
within the EU can be zero rated if
a VAT registration number is supplied.
We advise you to order by telephone,
e-mail or fax if this applies to
you.
Payment
All goods remain the property of
Essential Training Solutions until
full Payment has been received and
verified.
With the exception of internet
orders (which are automatically processed)
we will not take payment from your
debit or credit card until your order
is ready to be dispatched.
Customer / After Sales Support
We offer comprehensive after-sales
service and provide free technical
support on all our software.
For all enquiries telephone 01604 879110.
Office hours are 09:00 – 17:00,
Monday to Friday.
Should it not be possible to answer
the telephone an answerphone will
always be active to record your call.
Alternatively, email us using our Contact
Form HERE
Cancellations
Customers have a cooling off period
and have the right to cancel the
contract within 7 days of receiving
the goods. The customer must give
written notice of the cancellation
to be received by us within this
time frame. However, in the case
of all software, the goods must be
returned with all packaging intact
and unopened for a refund to be made.
The customer will be responsible
for the cost of safely returning
the goods to us. On receipt of the
undamaged, unopened goods we will
issue a full refund of the price
of the goods, minus the original
postage and packaging charge within
3 working days.
For all e-learning products the
product will be considered to have
been “opened” at the
time that the customer first accesses
the course. Once the e-learning has
been accessed by the customer the
right to cancel will be lost.
Privacy
Essential Training Solutions respects
the privacy of every individual.
We collect information about you
for 2 reasons: firstly, to process
your order and secondly, to provide
you with the best possible service.
The information we hold will be to
the best of our knowledge accurate
and up to date. You can check the
information that we hold about you
by emailing us. If you find any inaccuracies
we will delete or correct it promptly.
Any personal details obtained through
the ordering process will NOT be
sold, rented, leased or disclosed
to others. Essential Training Solutions
strives to act lawfully and in accordance
with the Data Protection Act 1998
to protect your rights.
Any payments made on this website
using a debit / credit card will
be dealt with using Barclays Banks
128 Bit SSL e-merchant facilities
to ensure your online privacy and
security. Your card details are not
disclosed to us.
See below for
our full privacy policy.
Links
Essential Training Solutions is
not responsible for and accepts no
liability for the content or practices
of any websites that may be linked
to or through this site. Such links
are maintained "as is" for
information purposes only and Essential
Training Solutions does not, therefore,
necessarily approve of or endorse
the content of those sites.
Quality Assurance
We believe that the goods we offer
are of excellent quality and we make
every attempt to offer the most efficient
service we can. However, should our
goods or services not live up to
your expectations then please contact
us at:
Legalities
All contracts made between Essential
Training Solutions and the Customer
are subject the English law and any
disputes arising shall be subject
to the sole jurisdiction of English
courts. These terms and conditions
do not affect your statutory rights
as a consumer.
Our Privacy
Policy
We are committed to protecting
your privacy. We will only use the
information that we collect about
you lawfully (in accordance with
the Data Protection Act 1998).
We do not share / sell / lease
/ your information with any other
trading organisation. We only collect
that information about you that is
necessary to process your order and
to provide you with the best possible
service.
Cookies
A Cookie is a piece of data containing
information about the user which
may be stored on the user's hard
drive. We make use of these temporary,
self-deleting files (lasting only
a few minutes). They are used solely
for storing your temporary shopping
cart details prior to checkout will
contain no sensitive information.
Further Information
Further information we may collect
about you includes:
This information is used only to
provide you with the goods and services
stated within this website. We do not
collect or store credit / debit card
information, banking details, etc.
Sensitive Information
We will never collect sensitive
information about you without your
explicit consent. The information
we hold will be accurate and up to
date. You can check the information
that we hold about you by emailing
us. If you find any inaccuracies
we will delete or correct it promptly.
The personal information which
we hold will be held securely in
accordance with our internal security
policy and the law.
In the unlikely event of our intending
to transfer your information outside
the EEA (European Economic Area) we
will always obtain your consent first.
If you have any questions/comments
about privacy, please
