Essential Training Solutions is committed to providing an excellent service to its students enrolled upon VTCT and iTEC qualifications as well as accredited/approved online courses and resources. From time to time we may fall short of our high standards and it is important that those affected have an effective means of bringing this to our attention with an expectation of resolution.
Essential Training Solutions aims to deal with complaints reasonably, to the customer’s satisfaction and as quickly as possible. Complaints can normally be resolved informally. If this is not achieved, a formal complaint must be raised without delay and by no later than 20 days after the occurrence of the issue which gave rise to the complaint.
Our complaints policy can be viewed and downloaded in full here – ETS Complaints Policy and Procedures PDF
If you have reviewed and followed the Complaints Policy and Procedures PDF above and wish to proceed with making a formal complaint to Essential Training Solutions, please use this complaints form. Your complaint will be dealt with as per the timescales stated in the Complaints Policy and Procedures above.
Anonymous complaints cannot be considered. Essential Training Solutions will note their contents and may seek to verify them if this is possible and appropriate. We may include related information in our review activities.