info@essential-training.co.uk

Terms & Conditions

VTCT, iTEC, FHT, AoR, IFPA, Kinesiology Federation, Bowen College and Bowen Ass’n Online Courses, Terms of Sale

  1. On receiving your order, ETS will register you to the course and then email you with your login details. The course can then be accessed.
  2. During a normal working day (Monday – Friday, 9am – 5pm) the registration procedure will usually only take about 2 hours. Student registration is a manual process and will not usually be carried out outside normal working hours.
  3. FHT, AoR, IFPA and Bowen Ass’n certificates will be emailed upon course completion as a secure PDF e-certificate.
    All VTCT certificates will be sent recorded and ‘signed for’.
  4. You will be asked to confirm the delivery address for the certificate. If confirmation is not received the certificate will be sent to the delivery address quoted when the order was placed. If this address is no longer correct, resulting in the certificate not being successfully delivered, ETS reserve the right to charge for the postage and packaging costs of resending the certificate to another address.
  5. Every effort has been made to ensure that the information and advice given in all courses is accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, Essential Training Solutions cannot accept any legal responsibility or liability for any errors or omissions that may be made. Essential Training Solutions Ltd. accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented and the courses offered.
  6. We are unable to enrol minors. Students must be at least 16 years old.
  7. See the points below for further general terms of sales.

VTCT and iTEC Payment Terms, Additional Terms of Sale

  1. An initial deposit will be paid by the customer followed by monthly subscriptions of either £100 (3 months installment plan) or £60 (5 months installment plan) which will be managed by our subscription manager.
  2. Upon receipt of the initial payment Essential Training Solutions will enrol the student upon the course and email login details. The VTCT pack (A&P and Pathology study manuals) will be posted with the Royal Mail within 3 working days of enrollment.
  3. The remaining balance will be automatically charged to your payment card in equal installments according to the number of payments indicated when you selected the monthly payment option, every 30 days from enrollment date. By placing your order via monthly payments, you authorise our subscription manager to charge your payment card for each monthly payment.
  4. If an installment is missed and not received within 14 days of request, access to the course will be suspended until payment is received.
  5. Students who complete the coursework and pass the final exam prior to their subscription being fulfilled will be required to pay the remaining balance in order for ETS to request their certificate.
  6. Standard terms of sale above and cancellation policy below also apply.

ETS Starting Work Safely, Multiple Users, Terms of Sale

  1. On receiving an order, ETS will email you a spreadsheet for your employees’ details.
  2. On receipt of your employees’ details, ETS will register your employees to the course and email you with their login details. The course can then be immediately accessed.
  3. During a normal working day (Monday – Friday, 9am – 5pm) the registration procedure will usually only take about 2 hours. Student registration is a manual process and will not be carried out outside normal working hours.
  4. The pass mark is a minimum of 50% on both final assessments, with an average of 54% overall.
  5. Should an employee fail, they may re-sit the final assessment(s). ETS will need to authorise this.
  6. ETS will accept purchase orders and upon receipt will complete the registration process as stated above.
  7. Full payment must be received before the certificates are issued.
  8. Certificates will be sent by recorded delivery to the business address.
  9. Every effort has been made to ensure that the information and advice given in the Starting Safely course is accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, Essential Training Solutions cannot accept any legal responsibility or liability for any errors or omissions that may be made. Essential Training Solutions Ltd. accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented and the course offered.
  10. See the points below for further general terms and conditions.

ETS Starting Work Safely, Single User, General Terms of Sale

  1. On receiving an online order, ETS will register you to the course and email you with your login details. The course can then be immediately accessed.
  2. During a normal working day (Monday – Friday, 9am – 5pm) the registration procedure will usually only take about 2 hours. Student registration is a manual process and will not be carried out outside normal working hours.
  3. The pass mark is a minimum of 50% on both final assessments, with an average of 54% overall.
  4. Should you fail, you may re-sit the final assessment(s). ETS will need to authorise this.
  5. Certificates will be sent by first class post to the delivery address quoted on the order.
  6. Every effort has been made to ensure that the information and advice given in the Starting Safely course is accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, Essential Training Solutions cannot accept any legal responsibility or liability for any errors or omissions that may be made. Essential Training Solutions Ltd. accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented and the course offered.
  7. See the points below for further general terms and conditions.

Purchases made directly on REED.co.uk, Terms of Sale

Upon redemption of your voucher:

  1. ETS will register you to the course and then email you with your login details. The course can then be accessed.
  2. During a normal working day (Monday – Friday, 9am – 5pm) the registration procedure will usually only take about 2 hours.
    Student registration is a manual process and will not usually be carried out outside normal working hours.
  3. We will post your two study manuals – Essential Anatomy and Physiology and Complete Pathology
  4. All VTCT and iTEC certificates will be sent recorded delivery and ‘signed for’.
  5. You will be asked to confirm the delivery address for the certificate. If confirmation is not received the certificate will be sent to the delivery address quoted when the order was placed. If this address is no longer correct, resulting in the certificate not being successfully delivered, ETS reserve the right to charge for the postage and packaging costs of redelivering the certificate to another address.
  6. Every effort has been made to ensure that the information and advice given in all courses is accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, Essential Training Solutions cannot accept any legal responsibility or liability for any errors or omissions that may be made. Essential Training Solutions Ltd. accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented and the courses offered.
  7. We are unable to enrol minors. Students must be at least 16 years old.

If you have purchased your course directly from REED.co.uk, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and receive any refund.

In case you decide to cancel your purchase of a course, please contact us in writing within the 14 calendar day cancellation period using either of the following:

  1. Using the contact us form
  2. Emailing info@essential-training.co.uk

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.

Copyright
All rights are reserved. The copying or reproducing of any of the content of this website or any product sold from it is strictly prohibited without prior consent. The content of all ETS material, even when branded, remains strictly under the ownership and copyright of ETS and may not be copied or duplicated by any means without explicit permission from ETS. All intellectual rights to all ETS products remain strictly with ETS.

System Service Level
ETS online products are hosted securely with a licenced Moodle Partner. ETS has a service level agreement with the Moodle Partner that states that the hosting environment shall normally be available on a 24×7 basis with a 99.5% up time guarantee. This excludes scheduled downtime that is occasionally required for upgrades and is agreed with ETS in advance. The system is very stable, and downtime is extremely rare however, should the Moodle service be lost for a period of time due to circumstances beyond the control of ETS, ETS take no responsibility whatsoever for any loss of business or earnings and will not under any circumstances be liable for any costs, losses or inconvenience incurred directly or indirectly from the downtime.

Licence Duration
Some ETS products (e.g. Question Banks, Health & Safety Resource, Anatomy & Physiology Workout and the Essential College Resource) are sold with a 12 month licence. This is stated at the point of sale. Online courses do not have this restriction and no extra charges are made on any online course should more than 12 months be required to complete the course. Once the course has been completed, a further 2 weeks is allowed before the successful student’s access to the course is deleted. However, ETS reserves the right to give any student on any course 6 months notice to complete their course(s). Access can be denied to any student after this 6 months notice period has expired, even if the course(s) has not been completed.

If a student has been inactive on a course and has not accessed it for a period of 3 years or more, ETS will email that student to determine if they wish to continue. If ETS do not receive confirmation from the student stating their intention to continue with their course within 14 days of the initial email, ETS reserve the right to remove the students access to the course and delete their data.

TOTUM (NUS) Student Discount Card 

Students who purchase the iTEC Level 3 Anatomy, Physiology and Pathology course, VTCT Level 3 Anatomy, Physiology and Pathology course and Bowen (VTCT) Level 3 Anatomy, Physiology and Pathology course are able to apply for a TOTUM (NUS) card within one calendar month of enrolling. Students must have a UK address in order to apply for a TOTUM (NUS) card. International students are not eligible. After one calendar month the opportunity for the student to apply for a TOTUM (NUS) card will be lost. Click here for TOTUM (NUS) Terms and Conditions.

Prices and Goods
Prices are subject to change without notice. Images may vary slightly from actual products due to the limitations of the internet and variations between computer screens etc. Orders are accepted at the discretion of Essential Training Solutions and Essential Training Solutions maintains the right to decline orders without giving an explanation.

Overseas (non UK) customers
We are a UK company based in England. All items on our site are priced in UK Pounds Sterling (£). If UK Pounds Sterling (£) is not your currency, the amount you actually pay will vary depending upon the exchange rate at the time your transaction is processed.

Sales Tax (VAT)
The prices shown on our web site include VAT where applicable. Goods sent to non-business customers within the EU will attract VAT at the current VAT rate in force in the customer’s member state. Goods sent to companies within the EU can be zero rated if a VAT registration number is supplied. We advise you to place your order by telephone (+44 1279  or e-mail if this applies to you.

Payment
All tangible goods that need to be posted to the customer remain the property of Essential Training Solutions until full payment has been received and verified. With the exception of internet orders (which are automatically processed) we will not take payment from your debit or credit card until your order is ready to be dispatched.

Delivery
We endeavour to dispatch all orders within 3 working days. Only on rare occurrences are items not in stock but if it is not possible to dispatch your order promptly we will contact you to advise you of this. Substitute goods will not be sent. Most orders will be delivered by second class mail. The cost of postage and packaging is free to the UK.
Goods can be posted internationally and the cost will be automatically calculated at the checkout. The cost of postage will be added to the order total.
If you do not receive your goods within 10 working days please contact us. Compensation is limited to the cost of the goods ordered and will take the form of a replacement.
In the case that delivery is attempted and your item is subsequently returned to us, upon safe receipt of the item ETS reserve the right to charge for the postage and packaging costs of resending the item.

Customer / After Sales Support
We offer comprehensive after-sales service and provide free technical support on all our software.
For all enquiries telephone 01279 726800.
Office hours are 09:00 – 17:00, Monday to Friday.
Should it not be possible to answer the telephone an answerphone will always be active to record your call.
Alternatively, email us using our Contact Form HERE

Returns
All orders are carefully checked before dispatch. However, very occasionally items are damaged during transit. If your goods are delivered damaged, please retain the packaging and contact Essential Training Solutions within 5 working days of receipt to obtain authorisation to return the damaged goods. Essential Training Solutions will dispatch replacement goods within 3 working days following the receipt of the damaged item(s). We will pay for the cost of returning the damaged goods and no charge will be made for the postage of the replacement goods.

Cancellations
Customers have a cooling off period and have the right to cancel the contract within 14 days of receiving the goods. The customer must give written notice of the cancellation to be received by us within this time frame. In the case of all CD software or physical manuals, the goods must be returned with all packaging intact and unopened for a refund to be made. The customer will be responsible for the cost of safely returning the goods to us. On receipt of the undamaged, unopened goods we will issue a full refund of the price of the goods, minus the original postage and packaging charge within 3 working days. For all online courses/products, the course/product will be considered to have been “opened” at the time that the customer first accesses the course/product. Once the online course/product has been accessed by the customer the right to cancel will be lost.

Links
Essential Training Solutions is not responsible for and accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training materials. Such links are maintained “as is” for information purposes only and Essential Training Solutions does not, therefore, necessarily approve of or endorse the content of those sites.

Quality Assurance
We believe that the goods we offer are of excellent quality and we make every attempt to offer the most efficient service we can. However, should our goods or services not live up to your expectations then please contact us at:
Essential Training Solutions Ltd.
PO Box 12565
Sawbridgeworth
CM21 1BL

Legalities
All contracts made between Essential Training Solutions and the Customer are subject the English law and any disputes arising shall be subject to the sole jurisdiction of English courts. These terms and conditions do not affect your statutory rights as a consumer.